| Module 1 | Introduction to ITIL |
|---|---|
| Unit 1 | Introduction to ITIL |
| Unit 2 | History |
| Unit 3 | Terminology |
| Unit 4 | Service Management |
| Unit 5 | ITIL Functions |
| Unit 6 | ITIL Lifecycle |
| Module 2 | Service Strategy |
| Unit 1 | Service Strategy |
| Unit 2 | Value Creation |
| Unit 3 | Service Assets |
| Unit 4 | Financial Management |
| Unit 5 | Demand Management |
| Unit 6 | Service Portfolio Managment |
| Module 3 | Service Design |
| Unit 1 | Service Design |
| Unit 2 | Service Design Terminology |
| Unit 3 | Major Aspects of Service Design |
| Unit 4 | Service Level Management |
| Unit 5 | Service Catalog Management |
| Unit 6 | Availability Management |
| Unit 7 | Capacity Management |
| Unit 8 | Information Security Management |
| Unit 9 | Supplier Management |
| Module 4 | Service Transition |
| Unit 1 | Service Transition |
| Unit 2 | Service Transition V-Model |
| Unit 3 | Change Management |
| Unit 4 | Service Asset and Configuration Management |
| Unit 5 | Release and Deployment Management |
| Unit 6 | Knowledge Management |
| Module 5 | Service Operation |
| Unit 1 | Service Operation |
| Unit 2 | Service Operation Terminology |
| Unit 3 | Processes and Functions |
| Unit 4 | Event Management |
| Unit 5 | Incident Management |
| Unit 6 | Request Fulfilment |
| Unit 7 | Problem Management |
| Unit 8 | Access Management |
| Unit 9 | Service Operation Functions |
| Module 6 | Continual Service Improvement |
| Unit 1 | Continual Service Improvement |
| Unit 2 | CSI Processes |
| Module 7 | ITIL Example |
| Unit 1 | ITIL Example |
| Module 8 | Case Study |
| Unit 1 | Case Study |