ITIL describes processes, procedures, tasks, and checklists which are vendor neutral, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
Having an ITIL qualification shows employers that you understand the business side of the IT infrastructure. It is a very valuable certification to possess and will set you apart from candidates who hold only technical qualifications.
Your Instructor
Kaylan Pallekonda
Is a Red Hat Systems Engineer and Linux consultant. Kaylan is the Linux team team lead in a fortune 500 company. He works in production support on different flavours of unix such as RedHat Linux, Solaris and IBM AIX.
His role involves supporting and training on different flavours of unix and installing, configuration and fixing issues on all types of servers. He also holds an MBA.
- Over 6 hours of video training
- End-of-module exams
- End-of-course certificate
- Captions available
- Access to members only forum
- Exam vendor – Various
- Prerequisites – None
- Recommended – None
| Module 1 | Introduction to ITIL |
| Unit 1 | Introduction to ITIL |
| Unit 2 | History |
| Unit 3 | Terminology |
| Unit 4 | Service Management |
| Unit 5 | ITIL Functions |
| Unit 6 | ITIL Lifecycle |
| Module 2 | Service Strategy |
| Unit 1 | Service Strategy |
| Unit 2 | Value Creation |
| Unit 3 | Service Assets |
| Unit 4 | Financial Management |
| Unit 5 | Demand Management |
| Unit 6 | Service Portfolio Managment |
| Module 3 | Service Design |
| Unit 1 | Service Design |
| Unit 2 | Service Design Terminology |
| Unit 3 | Major Aspects of Service Design |
| Unit 4 | Service Level Management |
| Unit 5 | Service Catalog Management |
| Unit 6 | Availability Management |
| Unit 7 | Capacity Management |
| Unit 8 | Information Security Management |
| Unit 9 | Supplier Management |
| Module 4 | Service Transition |
| Unit 1 | Service Transition |
| Unit 2 | Service Transition V-Model |
| Unit 3 | Change Management |
| Unit 4 | Service Asset and Configuration Management |
| Unit 5 | Release and Deployment Management |
| Unit 6 | Knowledge Management |
| Module 5 | Service Operation |
| Unit 1 | Service Operation |
| Unit 2 | Service Operation Terminology |
| Unit 3 | Processes and Functions |
| Unit 4 | Event Management |
| Unit 5 | Incident Management |
| Unit 6 | Request Fulfilment |
| Unit 7 | Problem Management |
| Unit 8 | Access Management |
| Unit 9 | Service Operation Functions |
| Module 6 | Continual Service Improvement |
| Unit 1 | Continual Service Improvement |
| Unit 2 | CSI Processes |
| Module 7 | ITIL Example |
| Unit 1 | ITIL Example |
| Module 8 | Case Study |
| Unit 1 | Case Study |
