Cisco CCNA Voice

Video training course for the Cisco CCNA Voice ‎640-461 ICOMM exam. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies, such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations, such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations, such as companies with less than 2,000 employees, retail businesses, and small school districts.

Your Instructor

Josh Kittle
CCNP Voice/CCAI, has been working with Cisco Unified Communications solutions since Call Manager 3.x, and currently works as a partner engineer designing and supporting collaboration solutions for customers ranging up to 10,000 endpoints. A former Cisco Networking Academy Instructor, Josh enjoys sharing his passion for learning with others, and believes that having fun is the most important part of any project.
Josh is currently seeking his CCIE in Collaboration.

  • Over 8  hours of video training
  • Instructor guided labs
  • End-of-module exams
  • End-of-course certificate
  • Access to members only forum
  • Exam vendor – Pearson Vue
  • Prerequesites – ICND1
  • Recommended – Network+, CCNA RS (ICND1 & 2)
Module 1 Fundamentals and Infrastructure
Unit 1 Course Introduction
Unit 2 Options for a Study Lab
Unit 3 PSTN Fundamentals
Unit 4 PSTN Interfaces
Unit 5 Voice Over IP Fundamentals - Audio Codecs
Unit 6 Voice Over IP Fundamentals - Digital Signal Processing
Unit 7 Switched Network Design - Part 1
Unit 8 Switched Network Design - Part 2
Unit 9 Switched Network Design - Part 3
Unit 10 Switch Port Configuration for IP Telephony
Unit 11 IOS DHCP Server Configuration
Unit 12 IOS NTP Client Configuration
Module 2 Call Control
Unit 1 Introduction to the CUCM GUI
Unit 2 Introduction to the CUCM CLI
Unit 3 Manual Configuration of CUCM Endpoints
Unit 4 Configuring CUCM Endpoints with BAT and Auto Registration
Unit 5 User Management in CUCM
Unit 6 Call Routing Logic in CUCM
Unit 7 Configuring Extension Mobility on CUCM
Unit 8 Call Coverage in CUCM - Part 1
Unit 9 Call Coverage in CUCM - Part 2
Unit 10 Configuring Mobility Features in CUCM
Unit 11 CUCME Introduction and User Interfaces
Unit 12 Configuring Endpoints on CUCME
Unit 13 Basic CUCME Dial Plan - Part 1 Dial Peers
Unit 14 Basic CUCME Dial Plan - Part 2 PLAR and More Dial Peers
Unit 15 Basic CUCME Dial Plan - Part 3 Translation Rules and Class of Restriction
Unit 16 CME Features - Part 1 Call Coverage Park Pickup Intercom and Paging
Unit 17 CME Features - Part 2 MOH SNR Block Pattners and CDR
Module 3 Voicemail and Presence Services
Unit 1 Introducing the Unity Connection Administrative Interfaces
Unit 2 Understanding Unity Connection Basics
Unit 3 Creating Local and AXL Users Within Unity Connection
Unit 4 Creating LDAP Users Within Unity Connection
Unit 5 Additional Features in Unity Connection
Unit 6 A Quick Glimpse at CUE
Unit 7 Cisco Unified Presence
Unit 8 Troubleshooting Tools for Cisco UC Solutions
Unit 9 Test Tips and Final Thoughts
Module 4 Voice Super Labs
Unit 1 Voice Super Lab 1
Unit 2 Voice Super Lab 2